Return Page
We want you to feel good with your Lizul jewelry. If something doesn’t feel right, you can return your order within the legal return period.
Returns & refunds
Return period
You have 14 days from the day you receive your order to send items back.
Condition of items
- Items must be unworn, undamaged and clean.
- Please send them back in their original packaging (jewelry pouch).
- If an item shows clear signs of wear, damage or misuse, we may not be able to accept the return.
How to start a return
- Send us an email at lizuldesign@gmail.com with your order number and a short note that you’d like to return your item.
- We’ll reply with the return address and the next steps.
- Pack your bracelet securely and send it back to us.
At the bottom of this page you’ll also find our contact form.
You can send us the same information there instead of an email if that’s easier for you.
Return shipping costs
Return shipping costs arepaid by the customer.
We currently do not provide prepaid return labels.
Refunds
- As soon as we receive and check your return, we’ll process your refund.
- The refund will be sent to your original payment method (for example PayPal or card).
- Please allow a few business days for the refund to show in your account, depending on your payment provider.
Questions?
If you’re unsure about anything or need help with your return, you can always contact us at
lizuldesign@gmail.com
or through our Contact us page.
At the bottom of this page you’ll also find our contact form.
You can send us the same information for the return & refund there instead of an email if that’s easier for you.
